Terms & Conditions

1. Acceptance

You need not formally sign these terms to accept them. Accepting a quote or making use of our services constitutes full agreement. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

2. Charges

Quotes remain valid for 30 days. Website design projects typically require a 50% deposit before work begins, with the remaining 50% due upon completion. Payment may be made by bank transfer or Direct Debit.

3. Client Review

We provide review opportunities during design and after completion. Materials are deemed approved unless the client raises objections within ten (10) days of the date the materials are made available.

4. Turnaround Time and Content

Work proceeds in accordance with the proposal date or an agreed timeline following initial payment, assuming no client-requested delays. Clients are responsible for supplying all required content including text, images, and media files.

5. Failure to Provide Content

Late content delivery may result in a surcharge of up to 25%. If content is not provided within one week of project start, we reserve the right to close the project, at which point any outstanding balance becomes immediately payable.

6. Payment

Invoices are due upon receipt. Accounts remaining unpaid after 30 days will incur charges of 1.5% or £30 per month, whichever is greater.

7. Additional Expenses

Clients agree to reimburse us for any necessary additional costs including special fonts, stock photography, software licences, and similar project requirements.

8. Web Browsers

We design for all popular browsers but cannot guarantee compatibility across all software versions or future browser releases. Updates to browser compatibility post-launch may incur additional fees.

9. Default

Accounts unpaid 30 days after invoicing are considered in default. We may remove client materials from our servers. Defaulted accounts will also be liable for any collection costs, with legal fees charged at £175 per hour.

10. Termination

Clients must provide 30 days’ written notice to terminate a project or ongoing service. SEO contracts with 12-month minimums require payment of the full remaining balance upon early termination. Termination requests by phone or email are not valid without written confirmation.

11. Indemnity

Our services are provided for lawful purposes only. Clients agree to indemnify and hold Air 66 Design Ltd harmless from any claims resulting from their use of our services.

12. Copyright

Clients retain rights to their provided materials and grant Air 66 Design Ltd publication rights as necessary. Clients are responsible for securing all required third-party permissions and agree to indemnify Air 66 Design Ltd from any copyright-related claims.

13. Standard Media Delivery

Clients should supply text electronically and images in .gif, .jpeg, .png, or .tiff formats. We will endeavour to return original materials but cannot guarantee this.

14. Design Credit

A small link to Air 66 Design may appear on completed client websites. Removal of this link costs 10% of the total development charge (minimum £500). We may showcase completed work in our portfolio.

15. Access Requirements

For third-party hosted projects, we require temporary FTP or CMS read/write access to the relevant client directories in order to complete the work.

16. Post-Placement Alterations

Air 66 Design Ltd assumes no responsibility for modifications made to installed websites by third parties after handover.

17. Domain Names

We may purchase domain names on the client’s behalf. Clients are responsible for renewal costs. Domains remain the property of Air 66 Design Ltd until the contract is concluded. Accounts over 30 days in arrears may result in the domain being sold to recover costs. Where a domain is supplied as part of a bundled CRM package, the CRM and Automation Platform terms in clauses 25–34 take precedence.

18. SEO

SEO services are billed monthly in advance with a 12-month minimum commitment. No agency can guarantee a specific increase in page rank on any search engine. Upon cancellation, we reserve the right to remove all SEO work completed.

19. Website Transfer

Once a project is paid in full, the client owns the website and may request a transfer. A transfer fee of £100 + VAT applies. Files are provided in a zip format; we do not install on new servers.

20. General

These terms supersede all previous agreements. Payment in advance signifies acceptance of these terms.

21. Governing Law

These terms and conditions are governed by the laws of England and Wales.

22. Liability

Air 66 Design Ltd excludes liability for inaccuracies, omissions, delays, errors, and damage to client materials. Our maximum liability is limited to the charges paid for the services in question.

23. Severability

If any clause in these terms is found to be invalid or unenforceable, the remaining terms continue to apply in full.

24. Data Handling

Clients are responsible for ensuring their own compliance with GDPR regulations relating to email and direct marketing. Clients bear sole responsibility for data management and any legal consequences arising from misuse or illegal acquisition of data.

25. CRM & Automation Platform (GoHighLevel)

We provide CRM, automation, and related services through the GoHighLevel platform on a rolling monthly subscription with no minimum term. Clients may cancel at any time; the subscription simply does not renew once payment stops.

The CRM and Automation Platform is supplied as a single bundled product. Where any provision of clauses 25–34 conflicts with any other clause in these terms (including, without limitation, clauses 10, 17, 18, and 19), clauses 25–34 take precedence in respect of CRM, automation, and bundled services.

26. Setup Fee & Automation Workflows

A one-off setup fee applies when onboarding onto our platform. This fee covers the configuration of, and access to, a pre-built system of automation workflows that Air 66 Design Ltd has developed and refined over time. It is not a charge for the bespoke development of those workflows as a standalone project. The fee is only possible because we reuse a system we have already invested in building, applied across multiple clients by economy of scale. As the setup work is carried out at the point of onboarding, the setup fee is non-refundable. A client who leaves and later rejoins will be charged a new setup fee, as the system must be re-deployed.

All automation workflows, snapshots, templates, and configurations we provide remain the intellectual property of Air 66 Design Ltd. They are locked to agency-admin level within GoHighLevel and are not editable or exportable by the client. Clients are free to build their own workflows within their account, or to engage us to amend or extend our initial setup for an additional fee.

27. Custom Automation Builds

From time to time a client may commission a bespoke automation built specifically for them, separate from our standard pre-built system. Ownership of the intellectual property in any such custom build is agreed in writing before work begins, on one of two bases:

• Client-owned: The client pays our full custom development rate and owns the intellectual property in the completed automation. They retain the right to use, export, and transfer it, including after leaving our platform.
• Air 66-owned (discounted): The client pays a reduced rate in exchange for Air 66 Design Ltd retaining ownership of the intellectual property. The client holds a licence to use the automation only for as long as they remain an active, paying client on our platform. On cancellation or transfer it is treated in the same way as our standard workflows under clauses 26, 28, and 34. It does not transfer and remains our property.

The discounted, Air 66-owned option is offered entirely at our discretion. Where we consider a requested build too specific to a client’s circumstances to be of reuse value to us, we reserve the right not to offer the discounted rate and to quote only at the full client-owned rate.

Where a custom build is carried out and no basis is agreed in writing before work begins, the Air 66-owned terms apply by default.

28. Confidentiality & Third-Party Access

Clients are free to grant third parties (including other agencies, coaching or membership programmes, consultants, or their own staff) administrator access to their GoHighLevel sub-account. Such parties may view, use, and benefit from the outputs and results of our automations.

However, the configuration, logic, structure, and build of those automations remain the confidential intellectual property of Air 66 Design Ltd. These elements are restricted to agency-admin level. Neither the client nor any third party granted access to the sub-account acquires any right to access, view, copy, export, screenshot, document, reverse-engineer, replicate, or disclose the way in which our automations are configured. Granting a third party access to a sub-account does not grant them any rights over our automation IP.

This clause protects the specific configuration and build of our automations, not the general concept of any given automation. Clients are responsible for ensuring that any third party they grant access to complies with this clause.

29. Bundled Services, Usage Charges & Fee Changes

Our monthly package may include additional services such as WhatsApp messaging, email hosting, domain hosting, telephone numbers, and similar third-party products, bundled at an inclusive rate.

Some services are usage-based, such as SMS, email sends, call minutes, and AI or messaging credits. Where usage exceeds any allowance included in the package, these are billed separately in addition to the monthly fee. We may require credits to be pre-purchased and may pause sending or related functions where a credit balance is exhausted or remains unpaid.

As this is a rolling monthly service, we may review and amend the monthly fee, and pass on any increases in third-party platform or service costs, on giving reasonable written notice.

Where an account carries a negative or outstanding balance (for example, where usage has exceeded the credits applied), no further actions, changes, transfers, or requests will be processed until the balance is settled in full.

30. Messaging Compliance

Clients are solely responsible for ensuring their use of messaging services complies with all applicable rules, including obtaining valid consent, honouring opt-outs, and meeting carrier and platform requirements (such as A2P/10DLC registration and Meta/WhatsApp business policies). Where we set up SMS regulatory bundles or messaging registrations on a client’s behalf as part of onboarding, these form part of our setup, and clause 34 governs how they are treated on transfer.

Because messaging is sent through shared sending infrastructure, the conduct of one client can affect deliverability for all. We therefore reserve the right to suspend sending, or the account, immediately and without the seven (7) day grace period in clause 31, where activity threatens deliverability, breaches platform or carrier rules, or places other clients at risk.

31. Payment Failure, Suspension & Cancellation

If a subscription payment fails, access to the platform and all bundled services is paused. If payment is not resumed within seven (7) days, we reserve the right to cancel and remove all bundled and additional services (including WhatsApp, telephone numbers, credit bundles, email hosting, and domain hosting) and to remove the account, so that we are not left meeting third-party costs for an unpaid account.

On cancellation by the client, the subscription and all bundled services continue until the end of the current paid period, after which the account and all bundled and additional services are removed in full.

32. Your Data & Our Intellectual Property

Clients own the contact, lead, and customer data they hold within their account and may export it at any time while their account is active and paid. Clients should export any data they wish to keep before the end of their current paid period, as the account and its data are removed once the subscription ends or following the suspension process in clause 31. Regaining access after removal requires a new active subscription.

Our automation workflows, snapshots, templates, and configurations are not client data. They remain the intellectual property of Air 66 Design Ltd and are not exportable or transferable to the client or any third party, except where ownership of a specific custom build has been transferred to the client on a client-owned basis under clause 27.

33. Third-Party Platform Dependency

Our CRM and automation services depend on third-party platforms, including GoHighLevel, Meta/WhatsApp, telephony providers, and email infrastructure providers. These are outside our control, and we accept no liability for their outages, downtime, deliverability issues, or changes to their features, pricing, policies, or account decisions.

34. Leaving or Transferring Your CRM

Clients may move away from our platform at any time. On cancellation, or on transfer of a GoHighLevel account or sub-account to another provider or agency:

• Our automation workflows, snapshots, and configurations will not transfer and remain the property of Air 66 Design Ltd, except for any custom automation owned by the client on a client-owned basis under clause 27.
• We will not transfer any bundled third-party products (including domains, WhatsApp, email hosting, telephone numbers, and similar), and we accept no responsibility for any loss, downtime, deliverability issues, or failure arising during or after such a transfer.
• Any messaging and regulatory setup we configure as part of onboarding (including SMS regulatory bundles, A2P/10DLC and sender registrations, and number compliance) forms part of our setup and is removed before transfer. Whether registered using our details or the client’s own, it will not carry over and must be re-actioned by the client or their new agency at the new provider. We accept no responsibility for re-establishing it.
• We will not carry out, assist with, or be involved in any setup, migration, or configuration at a new provider.

Where a client requests that we action the transfer of their GoHighLevel account or sub-account to another provider or agency, a transfer fee of £100 + VAT applies and is payable, together with any outstanding balance, before the transfer is actioned.

35. Changes to These Terms

We may update or amend these terms from time to time, for example to reflect changes to our services, platforms, pricing models, or legal and regulatory requirements. The current version is the one published at air66design.com/terms-conditions, and it is this version that governs our ongoing relationship with you.

For ongoing and subscription services (including the CRM and Automation Platform), the latest published terms apply. Your continued use of the service, or continued payment, after a change takes effect constitutes acceptance of the updated terms. Where a change is material, we will give reasonable written notice. If you do not wish to accept an updated term, your remedy is to cancel in accordance with these terms.

For fixed-scope project work (such as website design or branding), the terms in force at the date the project was accepted continue to apply to that project.